Welcome to Owen Fresh! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue the use of our website.
1. General Terms
1.1 Owen Fresh operates as an online platform for ordering cakes and related products. By placing an order, you agree to our terms and conditions.
1.2 The content on this website, including text, images, and designs, is the property of Owen Fresh and may not be copied or reproduced without prior permission.
1.3 We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page.
2. Account and Order Placement
2.1 Account Creation: You may be required to create an account to place orders. Ensure that the information provided is accurate, complete, and up-to-date.
2.2 Order Acceptance: Orders are confirmed only after full payment is received and verified. We reserve the right to refuse or cancel any order due to unavailability of products or pricing errors.
2.3 User Responsibility: You are responsible for maintaining the confidentiality of your account and ensuring that no unauthorized access occurs.
3. Payment and Pricing
3.1 Payment Methods: We accept various payment options, including credit cards, debit cards, UPI, and net banking. Payments are processed securely via trusted third-party gateways.
3.2 Pricing Policy: All prices listed on the website are in INR and inclusive of applicable taxes. Prices are subject to change without prior notice.
3.3 Refunds: Refunds will only be issued for cancellations made before the order preparation begins. Please review our Refund and Cancellation Policy for more details.
4. Delivery Policy
4.1 Delivery Areas: We provide delivery services within Mumbai. Please ensure the delivery address is accurate and complete.
4.2 Delivery Times: While we strive to deliver orders on time, delays may occur due to unforeseen circumstances. Same-day delivery is subject to availability.
4.3 Failed Deliveries: If a delivery cannot be completed due to incorrect address, unavailability of the recipient, or refusal of the order, the order will be considered fulfilled, and no refunds will be provided.
5. Customization and Quality
5.1 Customized Orders: For customized cakes, ensure that all design and flavor requirements are communicated clearly at the time of order placement.
5.2 Product Quality: We guarantee the freshness and quality of all our products. However, variations in appearance may occur due to the handmade nature of cakes.
6. Cancellation and Refund Policy
6.1 Cancellation Requests: Orders can be canceled within 1 hour of placement for a full refund. After this period, cancellations may not be possible.
6.2 Refund Processing: Refunds, if applicable, will be processed within 7-10 business days to the original payment method.
6.3 Non-Refundable Items: Customized cakes and perishable products are non-refundable unless a defect or error on our part is identified.
7. User Conduct
7.1 You agree not to use the website for any unlawful activities or to harm the reputation of Owen Fresh.
7.2 Misuse of the website, including fraudulent orders or unauthorized account access, may result in termination of service and legal action.
8. Limitation of Liability
Owen Fresh is not liable for any:
- Delays in delivery due to factors beyond our control.
- Minor variations in cake designs and appearance.
- Losses or damages resulting from the misuse of our products or services.
9. Intellectual Property
All content on the website, including text, images, and logos, is the property of Owen Fresh. Unauthorized use of this content is strictly prohibited.
10. Contact Us
For any questions or concerns regarding these terms, please contact us:
- Email: help@owenfresh.in
- Phone: +91 98210 67042